This section provides essential details regarding payment methods, order tracking, cancellations, delivery timeframes, shipping fees, and return procedures. The information below reflects the store’s current processes and is intended to offer clear and practical guidance for your purchase.
How can I track my order?
- All orders include tracking access via the order tracking page.
- A shipping confirmation email is sent once the order has been dispatched.
- This email includes tracking details and instructions to monitor the shipment.
What payment methods do you accept?
All currently supported payment methods are outlined on our Payment Policy.
Is there a shipping fee?
Shipping is available within the United Kingdom only and is offered free of charge. No additional shipping fees are applied at checkout.
Can I cancel my order?
Cancellation requests must be submitted before processing begins by contacting support@montrielle.com. Once processing has started, cancellation is no longer possible. Orders that have already entered processing cannot be cancelled and must follow the Return and Refund Policy if a return is required.
How long does delivery take?
The total estimated timeframe, including processing and transit, is approximately 5–9 business days.