Payment Policy
Payment Methods Accepted
At Montrielle, we strive to provide a seamless shopping experience for our customers. To facilitate this, we accept the following payment methods:
Apple Pay
A fast and secure way to pay using your Apple device. Apple Pay allows customers to make purchases with just a touch or glance, ensuring convenience and privacy.
Google Pay
An effortless way to pay using your Android device or web browser. Google Pay combines speed, simplicity, and strong security for a seamless checkout experience.
Shop Pay
Shopify’s accelerated checkout solution that securely saves payment and shipping information for faster purchases on all participating Shopify stores. Shop Pay also supports installment payments in some regions.
American Express
A globally recognized credit card known for premium rewards and reliable customer protection. Accepted widely for quick and secure payments.
Visa
One of the most trusted and widely accepted payment methods worldwide, offering secure transactions and easy payments for online and in-store purchases.
Mastercard
A leading credit card solution that provides fast and secure payments, fraud protection, and global acceptance for online and offline shopping.
We are committed to ensuring secure and efficient transactions for all users.
Payment Terms
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Immediate Payment: All orders placed on Montrielle must be paid in full at the time of purchase. Your order will not be processed until payment is successfully completed.
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Currency: All transactions are processed in Australian Dollars. Please ensure that your payment method supports this currency to avoid any conversion fees.
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Taxes and Fees: Any applicable taxes and fees will be displayed at checkout. Montrielle is not responsible for any additional fees charged by your bank or card issuer, including foreign transaction fees.
Security and Fraud Prevention
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Encryption: We use industry-standard encryption technology to ensure that your payment information is protected during transactions.
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Verification: To prevent fraud, we may require additional verification for certain transactions. This may include identity confirmation or proof of card ownership.
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Suspicious Activity: Montrielle reserves the right to cancel or hold orders flagged for suspicious activity. In such cases, we will notify you promptly and work to resolve the issue.
Refunds and Chargebacks
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Refund Policy: Refunds, if applicable, will be processed back to the original payment method used. Please allow 7 business days for the refund to appear on your statement.
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Chargebacks: If you dispute a charge, we encourage you to contact us first to resolve the issue. Unauthorized chargebacks may result in account suspension or other actions as per our terms of service.
Contact Information
For any questions or concerns regarding payments, please contact our customer support team:
Adress : Room 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
E-Mail: support@montrielle.com
Contactform: CLICK HERE
Phone: +310657449297
Company number: 76900393
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Company Name: GoBeyond Go Limited
Thank you for choosing Montrielle. We appreciate your trust and business!